Cleaners Camden Privacy Policy

This Privacy Policy explains how Cleaners Camden collects, uses, stores, and protects personal data relating to customers in the Camden area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaners Camden customers in the Camden area who use or request our cleaning services, whether on a one-off or recurring basis. It covers personal data collected through our website, in person, by post, and by any other means through which you interact with us.

Data Controller

Cleaners Camden is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity data such as your first name, last name, title, and, where relevant, company or organisation name.

Contact data such as your billing address, service address, and communication preferences.

Service data such as details of the cleaning services you request, dates and times of bookings, access instructions for the property, special cleaning requirements, and feedback you provide about our services.

Transaction data such as details about payments to and from you, and limited payment-related information necessary to process your transactions. We do not store full card details when using third-party payment processors.

Technical and usage data such as information about how you use our website, including basic device and browser information, IP address, and pages visited, where permitted by law and subject to your cookie or similar technology preferences.

Communication data such as copies of any enquiries, complaints, or other communications you send to us and our responses to you.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote or make a booking, create or update an account with us if applicable, communicate with us by post, telephone, or other channels, provide feedback or reviews, or participate in customer surveys or promotions.

We may also collect data automatically when you visit our website, such as technical and usage data obtained through cookies or similar technologies, where permitted by law and in accordance with your preferences.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Contract: We process identity, contact, service, and transaction data to provide our cleaning services, manage bookings, process payments, and communicate with you about your service. This is necessary to enter into and perform our contract with you.

Legal obligation: We may process your data to comply with legal obligations, such as accounting, tax, and record-keeping requirements, and to respond to lawful requests from public authorities.

Legitimate interests: We process data as necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests. This may include improving our services, managing and developing our business, handling enquiries and complaints, preventing fraud, and ensuring the security of our systems and premises.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing or for the optional use of analytics technologies where consent is required. Where processing is based on consent, you may withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our cleaning services, including handling enquiries, giving quotes, confirming and managing bookings, and delivering the services at the agreed location and time.

To manage payments, including issuing invoices, processing payment transactions via third-party providers, and maintaining financial records.

To communicate with you about your services, including sending confirmations, updates, service reminders, and responding to your questions or complaints.

To improve our services and operations, including monitoring service quality, training staff, and analysing how our services and website are used.

To send you limited marketing communications about our services where permitted by law and in accordance with your preferences. You can opt out of such communications at any time.

To maintain the security and integrity of our systems, website, and business, including fraud prevention and safeguarding our staff and customers.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where we have a lawful basis for doing so. These third parties may include:

Service providers acting as data processors who provide services such as payment processing, information technology support, customer relationship management systems, cloud storage, and administrative support. These providers are only allowed to process your personal data on our instructions and are required to keep it secure and confidential.

Cleaning personnel who need limited access to your contact and service details in order to provide the cleaning services at your premises.

Professional advisers such as accountants, auditors, and legal advisers where necessary for the provision of their services to us.

Public authorities, regulators, or law enforcement agencies where we are legally required or permitted to do so.

We do not sell your personal data to third parties.

International Data Transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws. This may include using standard contractual clauses or other approved mechanisms. You may contact us for further information about such safeguards.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to meet any legal, accounting, or reporting requirements.

In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, the risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Typically, we retain customer and transaction records for a number of years after the end of the customer relationship to comply with tax and accounting obligations and to be able to respond to any queries or disputes about our services. When personal data is no longer needed, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, and procedures for dealing with suspected data breaches. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions. Your rights include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.

Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or assess an objection.

Right to data portability: You can request that we provide certain personal data to you or to a third party in a structured, commonly used, and machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.

Children

Our services are not directed to children and we do not knowingly collect personal data relating to children. If you believe that a child has provided personal data to us, please contact us so that we can delete the data where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the revised policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.