Cleaners Camden Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Camden provides professional cleaning services to residential and commercial clients within its service area. By placing a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Cleaners Camden for the provision of cleaning services in the United Kingdom.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, company or organisation requesting the services of Cleaners Camden.

Company means Cleaners Camden, the cleaning service provider.

Services means the cleaning services provided by the Company as described during the booking process or in any confirmation of booking.

Premises means the property or properties where the Services are to be carried out.

Cleaner means any employee, worker, contractor or representative of the Company engaged in providing the Services.

2. Scope of Services

The Company provides domestic and commercial cleaning services, which may include regular cleaning, one off deep cleaning, end of tenancy cleaning, office cleaning, communal area cleaning and related services within the Companys service area. The specific scope of work, including rooms, areas, frequency and any additional tasks, will be agreed with the Client during the booking process.

The Company reserves the right to decline work which, in its reasonable opinion, falls outside the ordinary scope of cleaning services, poses health and safety risks, or involves activities for which the Cleaners are not trained or insured.

3. Booking Process

Bookings may be made through the Companys online booking system or other booking channels made available by the Company from time to time. All booking requests are subject to acceptance and availability.

The Client is responsible for providing accurate information during the booking process, including the full address of the Premises, type and size of property, required Services, preferred date and time, and any access instructions. Any changes to this information must be communicated to the Company as soon as reasonably possible.

A booking is considered confirmed only when the Client receives a booking confirmation from the Company. The Company will use reasonable efforts to allocate the same Cleaner for recurring Services, but does not guarantee the same individual for each visit.

The Company may request photographs or descriptions of the Premises to assess the condition and estimate the time required. If upon arrival the Cleaner finds that the Premises are in significantly different condition than described, the Company may adjust the price, the duration of the Service or, if necessary, refuse to carry out the work.

4. Access to the Premises

The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This includes providing keys, access codes, parking instructions or building entry permissions, as relevant.

Where keys are provided to the Company, it is the Clients responsibility to ensure that all keys and access devices supplied are in good working order. The Company will exercise reasonable care in the handling and storage of keys but will not accept liability for issues arising from faulty locks, defective alarms or access systems.

If the Cleaner is unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation and a cancellation fee may apply in accordance with these Terms.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including compliance with all relevant health and safety requirements.

Ensure that running water, electricity, lighting and basic facilities are available at the Premises for the duration of the cleaning visit.

Store valuable, fragile or delicate items safely and inform the Company of any items or areas that require particular care or that should not be cleaned.

Refrain from instructing the Cleaner to undertake any work not covered by these Terms or that might be unsafe or beyond the scope of the Services.

6. Cleaning Products and Equipment

Unless otherwise agreed, the Company or its Cleaners will supply standard cleaning products and equipment required to carry out the Services. The Client must inform the Company in advance of any known allergies or sensitivities to cleaning products, so that reasonable adjustments can be considered.

If the Client requests or supplies specific products or equipment, the Company will not accept responsibility for any damage or adverse outcome arising from the use of such products or equipment, provided that the Cleaner has applied them with reasonable care and in accordance with the Clients instructions where applicable.

7. Pricing and Payments

Prices for Services are quoted in pounds sterling and are based on the information provided by the Client. The Company may adjust prices if the information provided is inaccurate or incomplete, or if the scope of Services changes.

Pricing may be on an hourly basis or a fixed fee basis, as communicated to the Client at the time of booking. Any minimum booking durations or visit charges will be stated during the booking process.

Payment is due in accordance with the payment terms communicated at the time of booking. The Company may require payment in advance or immediately upon completion of the Services. Where recurring Services are provided, the Company may operate a recurring payment schedule.

If payment is not received on the due date, the Company reserves the right to suspend ongoing Services, charge reasonable late payment fees, and, if necessary, take steps to recover any outstanding amounts.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company in accordance with this clause.

For standard domestic visits, the Company generally requires at least 24 hours notice prior to the scheduled start time. For larger jobs, including end of tenancy cleaning or extensive deep cleans, the Company may require longer notice, which will be communicated at the time of booking.

If the Client cancels or reschedules within the applicable notice period, no cancellation fee will normally apply. If insufficient notice is given, the Company may charge a cancellation fee up to the value of the planned visit or a proportion thereof, to reflect the reasonable costs and lost opportunity incurred.

Where the Cleaner attends the Premises but is unable to gain access or the work cannot be carried out for reasons within the Clients control, this may be treated as a late cancellation and a cancellation fee may be applied.

The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to staff illness, severe weather, transport disruption, safety concerns or events beyond the Companys reasonable control. In such cases, the Company will offer an alternative appointment where possible, and any payments for Services not carried out will be refunded or credited.

9. Quality of Service and Complaints

The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Service, the Client should notify the Company as soon as possible, preferably within 24 hours of the visit, providing details of the issue.

The Company will investigate complaints and, where appropriate, may arrange for the affected areas to be re cleaned or offer another reasonable solution. The Companys obligation in respect of any justified complaint is limited to the rectification of the Service or a proportionate refund or credit, at the Companys discretion.

10. Damage, Breakages and Liability

The Company holds appropriate liability insurance for the Services it provides. The Client must report any alleged damage or breakages caused by the Cleaner as soon as reasonably practicable and, in any event, within 48 hours of the relevant visit.

The Companys liability for loss or damage arising from the provision of the Services shall be limited to the reasonable cost of repair or replacement of the damaged item, taking into account fair wear and tear and the condition and age of the item. The Company will not be liable for any purely economic loss, loss of profit, loss of opportunity or any indirect or consequential loss.

The Company shall not be responsible for:

Pre existing damage, defects or deterioration of items, surfaces or materials.

Damage resulting from the incorrect installation or assembly of fixtures or fittings.

Damage caused by the use of products or equipment supplied or specified by the Client.

Any loss arising where the Client has failed to follow reasonable recommendations or instructions regarding care of surfaces or items.

Nothing in these Terms shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded under UK law.

11. Waste Handling and Environmental Regulations

The Company will handle routine household and office waste generated in the course of cleaning in a responsible manner. This typically includes bagging general waste and recycling and placing it in the Clients designated bins or areas at the Premises.

The Company is not licensed as a commercial waste carrier for the removal and transport of significant quantities of waste away from the Premises, including but not limited to furniture, large appliances, construction debris, hazardous materials or clinical waste. Where such removal is requested, the Company may decline the request or require the Client to arrange a suitable licensed waste contractor.

The Client is responsible for ensuring that any waste left at the Premises is stored and disposed of in accordance with applicable environmental and local waste regulations, including correct separation of recyclables where required. The Company will, where practicable, cooperate with the Clients on site recycling and waste management arrangements.

The Company will not handle or dispose of items classified as hazardous or potentially dangerous, such as chemicals not provided by the Company, biological waste, sharp or contaminated objects, or any substances prohibited under relevant health, safety or environmental laws.

12. Insurance and Risk

The Company maintains public liability insurance and, where applicable, employer liability insurance to cover its activities. Copies of insurance details may be provided upon reasonable request.

The Client is advised to maintain appropriate home or business insurance that covers normal risks associated with the presence of contractors on the Premises. The Company is not responsible for any claim to the extent that it is covered by or falls within the scope of the Clients own insurance.

13. Health and Safety

The Company is committed to operating in compliance with relevant health and safety laws and guidelines within the United Kingdom. Cleaners are instructed to work safely and to refrain from activities that may present a risk of injury or damage.

The Company may decline tasks that require working at unsafe heights, operating unsafe equipment, or handling potentially hazardous substances. The Client agrees not to request services that conflict with applicable health and safety requirements.

14. Force Majeure

The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, acts of God, strikes, transport disruption, power failures, or restrictions imposed by authorities.

Where a force majeure event occurs, the Company will use reasonable efforts to notify the Client and to reschedule or otherwise adjust the Services as appropriate.

15. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practices or the Companys operations. The latest version of the Terms and Conditions will apply to any new bookings made after the date of publication.

For ongoing or recurring Services, the Company will inform the Client of any material changes to the Terms and Conditions and the continued use of the Services after such notice will constitute acceptance of the revised terms.

16. Privacy and Data Protection

The Company will process personal data provided by the Client in connection with the booking and provision of Services in accordance with applicable UK data protection laws. Personal data will be used for purposes such as managing bookings, delivering Services, processing payments and communicating with the Client.

The Company will take reasonable steps to keep personal data secure and will not sell personal data to third parties. Personal data may be shared with Cleaners and service providers where this is necessary for the performance of the Services or the operation of the Companys business.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall preclude any further exercise of that or any other right or remedy.

The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of a business reorganisation or transfer, provided that this does not materially affect the Clients rights under these Terms.

These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the provision of the Services and supersede any prior understandings, statements or agreements, whether written or oral, relating to the same subject matter.